Our business is to help our clients manage and protect their data.

Our customers value the outstanding support they receive from EAGLE. Our engineers are trained and certified to offer support for all the solutions we offer.The longevity we've enjoyed in the storage arena is largely due to our outstanding product support team. Some of the support services we offer include:

• 24x7x365, toll-free telephone support. All calls are answered by experienced engineers. After hours support calls are normally returned in fifteen minutes.

• Single point of contact for all your storage support needs

• Escalated status for vendor support

Multiple ways to reach EAGLE Support:

By Telephone:
During Business Hours contact EAGLE Support at 800-477-5432.

To place a support call after hours, just dial EAGLE's toll-free number, 800-477-5432, and follow the automated system to leave a message. Our system will page a Support Technician who will quickly return your call.


Online Support
EAGLE's engineers can control a customer's desktop and help expedite support via a web browser. This service allows EAGLE engineers to see what is happening in real-time, and trouble shoot problems interactively. To access online support, please contact an EAGLE support engineer and JOIN THE SUPPORT QUEUE HERE.

Support Via Email

You can reach EAGLE support staff via email at support@eaglesoft.com .