Our business is to help our clients manage and protect their data. We provide a number of unique services to offer our customers a simple and “pain-free” integration of storage solutions in their environment.
EAGLE’s storage engineers specialize in finding ways to help our clients get the most from their existing equipment while reducing their overhead and management costs. With tools like EAGLE Recon we can assess your storage resource utilization and make recommendations for storage along with optimizing your existing resources, easing your management,and planning for future growth.
We have nearly 20 years of experience in designing storage solutions for all types of datacenters. We can help you make the most of your existing environment, while incorporating cutting edge storage technology that will meet your business needs. If a completely new storage system is needed, we can design a new storage environment for you from the ground up.
EAGLE offers complete installations of software, hardware, and connectivity for clients who want an end-to-end service. These services include planning meetings and data gathering for capacity planning; the creation of detailed project plans and statements of work; and finally the installation of solutions, along with documentation, and knowledge transfer.
No two environments are the same, and integrating a storage solution system often requires additional expertise to make all the pieces fit. Our engineers are vendor trained and certified, and have the experience and know how to tune your system. In addition, we provide custom programming so you get optimum performance from your storage investment.
Training users to understand how to best utilize and manage your storage investment is one of our specialties. From the time of the installation, through the final testing, your users can have hands on involvement, which provides superior knowledge transfer.
Our customers value our outstanding technical support. Our engineers are trained and certified to support all of the solutions we offer. Support services we offer include:
- 24/7/365, toll-free telephone support. All calls are answered by experience engineers. After hours support calls are normally returned in fifteen minutes
- Single point of contact for all your storage support needs
- Escalated status for vendor support
Renewal Update Notification
Our support team will notify prior to the date your annual product support or warranty renewal is due. This service is a courtesy to our customers, and helps them to avoid lapses in product support.
EAGLE is proud to offer EAGLE Watch™ Services, a program which offers enhanced product support services to meet the varying needs of our customers. The purpose of this service is to be proactive in the support of qualified storage products. Several levels of EAGLE Watch support are available depending on your business needs and the resources available to your storage staff.
EAGLE’s engineers utilize online resources to help expedite support via a web browser. This service allows EAGLE engineers to see what is happening in real-time, and trouble shoot problems interactively. To access online support, please contact an EAGLE support engineer to access this service and click here.