Our business is to help our clients manage and protect their data.

We provide a number of unique services to offer our customers a simple and "pain-free" integration of storage solutions in their environment.

Storage Assessment
Storage Design
Storage Integration
Professional Services
Product Training
7x24 Support
Renewal Update Notification
EAGLE Watch
Online Support

Storage Assessment
EAGLE's field engineers specialize in finding ways to help our clients get the most from their existing equipment while reducing their overhead and management costs. Our consultants are available to assess your storage resource utilization and make recommendations for optimizing your existing resources, easing your management and provisioning burdens, and planning for future growth.

Storage Design
We have nearly 20 years of experience in designing storage solutions for all types of storage environments. We can help you make the most of your existing environment, while incorporating cutting edge storage technology that will bring you a top return for your investment. If a completely new storage system is needed, we can design a new storage environment for you from the ground up.

Storage Integration
We have been integrating storage solutions since 1991. We offer complete installations of software, hardware, and connectivity for clients who want an end-to-end service. These services include planning meetings and data gathering for capacity planning; the creation of detailed project plans and statements of work; and the installation of the backup server, all clients, additional modules for databases and messaging servers, documentation, and knowledge transfer.

We tailor configuration of the products based on the client's requirements and business objectives, including backup window, tape rotation and retention policies (for backup systems), and zoning considerations, hardware constraints, and future growth (for storage systems). Extensive testing for data accessibility, data restore, and disaster recovery is also available.

Professional Services
No two environments are the same, and integrating a storage solution system often requires additional expertise to make all the pieces fit. Our engineers are vendor trained and certified, and have the experience and know how to tune your system. In addition, we provide custom programming so you get optimum performance from your storage investment.

Product Training
Training users to understand how to best utilize and manage your storage investment is one of our specialties. From the time of the installation, through the final testing, your users can have hands on involvement, which provides superior knowledge transfer.

Product Support
Our customers value the outstanding support they receive from EAGLE. Our engineers are trained and certified to offer support for all the solutions we offer.The longevity we've enjoyed in the storage arena is largely due to our outstanding product support team. Some of the support services we offer include:

24x7x365, toll-free telephone support. All calls are answered by experience engineers. After hours support calls are normally returned in fifteen minutes.

Single point of contact for all your storage support needs

Escalated status for vendor support

Renewal Update Notification
Our support team will notify prior to the date your annual product support or warranty renewal is due. This service is a courtesy to our customers, and helps them to avoid lapses in product support.

EAGLE Watch™
EAGLE is proud to offer EAGLE Watch™ Services, a program which offers product support services to meet the varying needs of our customers. The purpose of this service is to be proactive in the support of qualified products purchased from EAGLE. Several levels of EAGLE Watch support are available depending on your business needs and the resources available to your storage staff. We provide 24X7 Phone Support, Remote Monitoring, Remote Administration, and OnSite Administration.

Online Support
EAGLE's engineers can control a customer's desktop and help expedite support via a web browser. This service allows EAGLE engineers to see what is happening in real-time, and trouble shoot problems interactively. To access online support, please contact an EAGLE support engineer to access this service and click here.